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Written by Michelle Styles
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Despite the best intentions, sometimes things go wrong. Perhaps a patient received the wrong medicine, perhaps a member of staff was rude or a customer overheard details of a patient’s condition being discussed. Whatever the circumstances, things can go wrong, so what should pharmacists do when faced with a complaint? |
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Written by Neil Williamson and Kathy Chesterman
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NPA Pharmacy Planning has seen some major, prestigious projects this year as pharmacists seize new contract opportunities with enthusiasm. But at the same time we’re helping smaller pharmacies still concerned about the best way to tackle consultation areas. |
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Written by Matron Products
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The actress Lesley Ash nearly lost her life from an infection with methicillin-sensitive Staphylococcus aureus. While this infection may not be as serious as methicillin-resistant S. aureus (MRSA), it can be life- threatening. The following is an edited extract of her speech to the House of Lords (19 January 2006), where she was invited to appear as a guest speaker for the NHS Trust Association. |
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Written by Sarah Thackray
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With intense price pressure in the toiletry market, annual growth rates for toiletry sales have slowed significantly in recent years. |
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Written by System Solutions
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The pharmacy landscape has changed considerably in the last 12 months, when pharmacists were still grappling with the new contract. Services are now being confidently delivered, with many contractors actively investigating other services that can be offered profitably in the near future. |
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Written by Philip Sketchley
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Your business is not called a community pharmacy for nothing. Every day you have a constant stream of local residents coming into your pharmacy. There are mothers with their babies and young children, there are older people living on their own who eke out their visit as an opportunity to chat with you and your assistants. And what many of these people have in common is their love for their pets. |
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Written by Bijal Shah
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A pension is intended to provide you with a secure income for life once you have retired. |
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Written by Seiko Instruments
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New, easy-to-use, efficient, desktop printers are now available in the UK, after making a considerable impact in the US medical sector. As healthcare increasingly relies on electronic solutions and diagnostics, leading electronics manufacturers have noticed a growing demand for small, cost-effective, reliable printers that can be customised to different applications and a variety of scenarios. |
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Written by Ian Taylor, Rx Systems Ltd
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The role of the community pharmacist has changed substantially and will continue to expand. No longer slaves to the dispensary bench, pharmacists are being encouraged to spend time in patient consultation and embrace new responsibilities such as medicines use reviews (MURs). |
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Written by Jeff Meekcoms, RTC Europe
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If retail communications is emerging as the new media powerhouse, then pharmacy retailing must be one of the most interesting challenges. For brand marketers facing the decline of traditional forms of media, retail communications – which encompasses display and shop fittings – is emerging as the most effective and targeted way of connecting with consumers. |
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Written by Richard King
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In this article I will look at the reasons why community pharmacists are choosing to automate their pharmacies and the benefits they have achieved. My comments will be based on my own recent automation installation experiences. |
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Written by Ann Generlich, Purity Laboratories/Beverly Hills Formula
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Maintaining oral hygiene should be a lifelong habit, because a healthy mouth is essential for a healthy body. The battle to stay healthy by looking after your teeth and gums involves keeping plaque at bay, a message emphasised by the British Dental Health Foundation during National Smile Month 2006. |
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Welcome to Pharmacy Business and Practice 2007. This is the 14th edition of this annual publication and I am confident that this edition will be as valuable to you as others have been..