Special treatment
Written by Sasa Jankovic   
At one time, many unlicensed medicines – e.g. simple formulations of mixtures, linctuses, creams etc. – would be made in the pharmacy, with more complex products such as sterile eye drops, or hazardous products such as those containing coal tar sourced from ‘specials’ manufacturers.
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Getting the most from generics
Written by Sasa Jankovic   
The market for generic medicines is a dynamic one, with pharmacists trying to find the best deals from their suppliers, while balancing between the constantly changing scales of discounting and reimbursement. UK generic pharmaceuticals are among the cheapest in Europe and the average cost is reducing every year. In England, the generic prescribing rate is around 80 per cent, with 60 per cent of prescriptions being dispensed generically.
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Bedwetting: helping put parent and child back in control
Written by Kimberly Clark   
Understanding bedwetting and its causes gives you the background you need to advise on and effectively manage the condition from the pharmacy and make referrals to the GP where necessary.
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Haircare, sanpro and men's grooming
Written by Leslie Keen   
Pharmacies may have lost ground to supermarkets and convenience stores in recent years, but sales of haircare, men’s grooming and sanpro products still bring in more than £752 million a year. [1] All three areas are led by Procter & Gamble with its growing portfolio of leading brands including Wella, Clairol, Pantene, Gillette, Always and Tampax.
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Manage your customers, not just your categories
Written by Amy Kasza   
Amy, retail health care industry writer and professional knowledge management specialist with Hamacher Resource Group LLC and its UK subsidiary The Hamacher Group Ltd. Hamacher Resource Group is an international company that has been providing business intelligence and merchandising advice to community pharmacy for more than 25 years. Kasza is a In collaboration with the NPA, the Hamacher Group Ltd produces monthly category management guidance through the Front Shop Strategies programme.
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Patient satisfaction surveys – a new way to understand your patients
Written by Raina Jordan   
As part of the new pharmacy contract and the clinical governance requirements, all pharmacies will be required to complete an annual patient satisfaction survey. Patient involvement is an important part of the Government’s aim to modernise the health service and these surveys will provide an opportunity for patients to voice anonymously their opinion on the service they receive from their local pharmacy.
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A whistle stop tour of buying, expanding and selling a pharmacy
Written by Raina Jordan   
An understanding of how to deal with money is something all business owners need in order to be successful. But choosing the right financial option isn’t always as easy as it sounds, especially if you’re looking to get your foot on the first rung of the pharmacy ownership ladder. Similarly, sourcing finance to expand an existing pharmacy business can also prove problematic. This article briefly outlines the pharmacy ownership and business ‘cradle to grave’ finance options.
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Selling your pharmacy
Written by Anne Hutchings, Hutchings Consultants Ltd   
Selling your business is likely to be one of the biggest financial transactions you will undertake.
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Touch screen health
Written by John White, Healthpoint Technologies Ltd   
The provision of touch screen healthcare information in pharmacies has long been an objective of the community pharmacy strategy in Scotland. In August 2005 David Dalglish, Chief Pharmacist of the Borders Health Board, took the decision to install touch screen systems in two of the local community pharmacies. The pharmacies, in Eyemouth and Jedburgh, are independently owned.
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Advances in mass market first aid
Written by Vanessa Stoecklein, Elastoplast   
Manufacturers’ new vision for the mass market first aid industry is to provide customers with the best possible wound care methods using innovations inspired by the medical industry. This vision is already apparent in the rows and rows of first aid products in pharmacies, with advanced technologies making their mark in this sector.
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IT: the key to meeting customer needs
Written by Anna Sutherland, Cegedim Rx   
Leading IT suppliers are looking to the future and continuing to develop products and services to help the pharmacy profession face the constant challenges of the new contract. After all, the principal focus for using IT is to save time, allowing systems to control repetitive tasks, which can translate into additional cost savings, enhance efficiencies and add professionalism to the business.
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Dealing with dry skin
Written by Christine Clark   
Dry skin (xerosis) is a feature of conditions such as eczema, psoriasis and ichthyosis but it can also be associated with frequent washing, the use of harsh soaps and detergents, hard water and environmental factors such as temperature extremes and dry air conditioning. It can be mildly and temporarily troublesome or it can involve extensive dryness, fissuring of the skin and, if for example the hands are affected, impairment of function. It is, of course, also a cosmetic problem – it looks and feels unattractive.
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