Starting Fresh with the Glasgow stop smoking project
In the Greater Glasgow NHS Board area, 33 per cent of the adult population smokes, rising to 37 per cent in Glasgow City alone. In some of the most disadvantaged communities, adult smoking rates are greater than 50 per cent.
Dealing with complaints about NHS services
Despite the best intentions, sometimes things go wrong. Perhaps a patient received the wrong medicine, perhaps a member of staff was rude or a customer overheard details of a patient’s condition being discussed. Whatever the circumstances, things can go wrong, so what should pharmacists do when faced with a complaint?
